Shipping & Delivery

Your piece will be packaged and shipped with the same care with which it was crafted. Here you will find all information on shipping costs, delivery times, and pick-up.

Shipping Costs

Germany

Free shipping on orders over €100.
Under €100: €6.95.

European Union

€9.90 – traceable, reliable.

Switzerland & Worldwide

€14.90. Customs duties and import taxes outside the EU are borne by the recipient.

Delivery Times

Stock items: 1–3 business days processing time, then shipping.
Custom-made items & Custom Pieces: 2–4 weeks production time.

After shipping, you will receive a confirmation with a tracking number via email. Handmade takes time – and that's a good thing.

Shipping Partner

We ship exclusively with DHL and DHL Express – reliable, traceable, worldwide.

Personal Pick-up at the Berlin Studio

Would you like to pick up your piece in person? Come by – free, personal, directly from the studio.

LisaMajun Studio
Niederbarnimstraße 8
10247 Berlin-Friedrichshain

Opening Hours:
Tuesday – Friday: 2:00 PM – 7:00 PM
Saturday: 12:00 PM – 8:00 PM

Please wait for our pick-up confirmation email before you come by.

Questions about shipping?

Write to us: hello@lisamajun.com or use the chat function. We are happy to help.

Cancellation policy & return policy

Last updated: December 18, 2025

Important note regarding handmade products

Most of my jewelry pieces are handmade, one-of-a-kind items or custom-made especially for you. Therefore, they are not considered standard merchandise and are subject to special return policies.

1. Custom-made & handcrafted items (no right of withdrawal)

All Lisa Majun jewelry, body chains, harnesses and wearable artworks are handmade or custom-made according to customer specifications.

According to § 312g para. 2 no. 1 BGB, there is NO statutory right of withdrawal for these products once production has begun.

The following are excluded from the right of withdrawal:

• No refunds in case of change of mind, incorrect size specification by the customer, or personal dissatisfaction.

• Please carefully check sizes, colors, and individual requests before ordering, or contact me via chat or email if you have any questions.

Your statutory rights in the case of defective products remain unaffected.

If you have any questions, please feel free to contact me at any time: hello@lisamajun.com

2. Defects and complaints

Please check your order immediately upon receipt and contact me promptly if:

• the item is defective or damaged, or

• You received the wrong item

In these cases, I offer the following solutions:

• Examination of the defect

• Appropriate solution such as repair, replacement, partial refund or credit note, depending on the situation

Here's how to start a complaint:

Please send an email to hello@lisamajun.com with:

• Your order number

• Clear photos of the item and the problem

• Brief description of the incident

Important: Items returned without prior contact cannot be accepted.

3. Exceptions / Non-returnable items

Since my work is artistic and individual, the following items are non-returnable and non-refundable (except in case of damage or production error):

• All handmade, custom-made jewelry and body chains

• Individualized or personalized orders

• Items that have been worn, used, altered, or washed by the customer

• Sale items and gift cards

If you are unsure whether your item falls into this category, please contact me via email before purchasing.

4. Adjustments & minor changes

If your piece of jewelry doesn't fit perfectly, I'd be happy to discuss possible adjustments (e.g. adding an extension chain, minor alterations).

Customization work and additional shipping may incur extra costs, which will be discussed with you in advance.

5. Right of withdrawal for EU customers (14-day cooling-off period)

Customers in the European Union generally have a statutory 14-day right of withdrawal for online purchases.

This right does NOT apply to:

• Custom-made, made-to-order or clearly personalized items

• Items that have been specially created according to your color, size, or design preferences.

The following applies to non-custom-made, stock-available standard items (if offered in the future):

• You can cancel your order within 14 days of receipt.

• The item must be unworn, unused, with tags and in its original packaging.

• You will need the receipt or proof of purchase.

Cancellation policy for standard items:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must:

Lisa Majuntke
LisaMajun
Niederbarnimstraße 8
10247 Berlin, Germany
Email: hello@lisamajun.com

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

If you have any questions regarding the application to your order, please contact me at hello@lisamajun.com before returning anything.

6. Refunds (only for approved cases)

Once I have received and verified an approved return (e.g., confirmed defect, incorrect item), I will inform you whether a refund or alternative solution has been approved.

• If approved, the refund will be processed within 10 business days to your original payment method.

• Your bank or credit card provider may need additional time to process the refund.

If more than 15 working days have passed since my approval and you have not received a refund, please contact me at hello@lisamajun.com .

7. Contact

If you have any questions about this cancellation policy or your order, please contact me:

Email: hello@lisamajun.com
Telephone: +49 179 6940106
Address: Niederbarnimstraße 8, 10247 Berlin, Germany

resizing service

Your piece of jewelry doesn't fit perfectly? No problem – I'll gladly adjust it for you!

Here's how it works:

Book your appointment easily via Calendly: (LINK)

Conditions:

• First size change: free of charge
• Further adjustments: €20 – €50 (depending on the complexity)
• Shipping via post or personal drop-off at the Berlin studio is possible.

Book your appointment now – I'll make sure your jewelry fits perfectly!

Comprehensive jewelry care & services

To ensure your jewelry remains timelessly beautiful, I offer professional services.

Size change
Your piece of jewelry doesn't fit perfectly? I'd be happy to adjust it for you.
• Initial adjustment: free of charge
• Further adjustments: €20 – €50 (depending on the complexity)

Professional cleaning
€15 for a gentle cleaning that will make your jewelry shine again.

Repairs
For repairs and special requests, please contact me directly.

Book service:
Schedule an appointment via Calendly or send me a message. You can send your piece of jewelry by post or drop it off in person at my Berlin studio.

I'll make sure your pieces look like new again. Please feel free to contact me if you have any questions.

Do you have an idea for a unique design or are you unsure what you want? No problem!

Simply book a personal consultation with me via Calendly (link) . In our creative conversation, we'll delve together into the fascinating world of scales and chains.

Here's how the process works:

✔ We'll discuss your ideas and explore the possibilities.

✔ You will receive inspiration and design concepts that are specifically tailored to you.

✔ I will take your measurements to ensure a perfect fit and maximum comfort.

✔ You will then receive a detailed offer.

The reservation fee of 50 euros will be fully credited towards your custom-made piece of jewelry should you decide to proceed with the purchase.

I'm looking forward to creating something truly unique with you!

Absolutely!

Our jewelry is specially designed for sensitive skin and is made from hypoallergenic, nickel-free and lead-free materials.

Whether anodized aluminum, gold-plated elements or stainless steel – all our pieces are designed to be comfortable to wear without causing skin irritation.

If you have any specific allergies or questions, please feel free to contact us – we are always happy to help.

We are committed to the ethical and sustainable sourcing of our materials.

Our materials come exclusively from certified suppliers who adhere to the following standards:

• Fair Trade guidelines
• Responsible mining and recycled metals

We are continuously working to make our supply chains even more sustainable and transparent.

How to properly care for your Lisa Majun piece

• Gently clean jewelry under warm water with a little mild soap.
• Then dry thoroughly with a velvety, soft cloth
• Apply a small amount of coconut oil to the flakes to maintain shine.
• Then hang it up to prevent knots or twists from forming.
• Avoid contact with perfume, lotions and harsh chemicals
• When not in use, store in a dry, cool place.

Behind the scenes, we are working on a comprehensive skincare line.

Feel free to contact us anytime if you have any questions about care.